BASE MANAGED SERVICE 

Your foundational support & security stack.

1. Remote Monitoring & Management (RMM)

Your systems stay healthy and up-to-date without interrupting your workflow.

• 24/7 device monitoring

• Automated patching (Windows + supported 3rd-party apps)

• Hardware & OS health alerts

• Secure remote access for support

• Full asset & inventory reporting

2. Baseline Endpoint Protection

Lightweight, reliable protection without expensive add-on antivirus licensing.

• Managed Windows Defender Antivirus

• Continuous monitoring of:

  • AV status

  • Threat detections

  • Signature updates

  • Disabled or tampered components

  • Windows Firewall status

3. Network & Web Protection

Stops threats before they ever reach the device.

• DNS filtering (malicious domain blocking)

• Enforced safe browser defaults

• Basic web-threat reporting

4. Help Desk & User Support 

Reliable support for day-to-day business operations.

• Submit tickets via email or portal

• Business-hours help desk

• New user onboarding/offboarding

• Workstation troubleshooting

• Support for printers, WiFi, basic networking

5. System Standards & Documentation

Your IT environment becomes organized, predictable, and future-proof.

• Logical network diagram

• Secure credential and password storage

• Standardized device naming conventions

• Standard configuration policies for consistency and reliability

6. Reporting & Insights

Transparent reporting so you always know the state of your systems.

• • Monthly environment health report

  • Patch compliance overview

  • Windows Defender AV status

  • Device lifecycle recommendations