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title: Managed IT Services
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# Managed IT for Growing Retail & Small Business — Proactive, Predictable, Strategic.

One flat-monthly fee, all the tech you need for your server, workstations, firewall, and Microsoft 365 — so you focus on your business, not your IT.

# **BASE MANAGED SERVICE **

### *Your foundational support & security stack.*

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## **1. Remote Monitoring & Management (RMM)**

Your systems stay healthy and up-to-date without interrupting your workflow.

- 24/7 device monitoring
- Automated patching (Windows + supported 3rd-party apps)
- Hardware & OS health alerts
- Secure remote access for support
- Full asset & inventory reporting

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## **2. Baseline Endpoint Protection**

Lightweight, reliable protection without expensive add-on antivirus licensing.

- Managed **Windows Defender Antivirus**
- Continuous monitoring of:
  
    - AV status
    - Threat detections
    - Signature updates
    - Disabled or tampered components
    - Windows Firewall status

 

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## **3. Network & Web Protection**

Stops threats before they ever reach the device.

- DNS filtering (malicious domain blocking)
- Enforced safe browser defaults
- Basic web-threat reporting

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## **4. Help Desk & User Support **

Reliable support for day-to-day business operations.

- Submit tickets via email or portal
- Business-hours help desk
- New user onboarding/offboarding
- Workstation troubleshooting
- Support for printers, WiFi, basic networking

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## **5. System Standards & Documentation**

Your IT environment becomes organized, predictable, and future-proof.

- Logical network diagram
- Secure credential and password storage
- Standardized device naming conventions
- Standard configuration policies for consistency and reliability

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## **6. Reporting & Insights**

Transparent reporting so you always know the state of your systems.

- - Monthly environment health report
    - Patch compliance overview
    - Windows Defender AV status
    - Device lifecycle recommendations

# **ADD-ON BACKUP & CONTINUITY MODULES**

## **A. Workstation Backup **

- Cloud backup
- File restore
- Ransomware protection

## **B. Server Backup**

- Full-system or file-level
- LocalSpeedVault optional
- Bare metal recovery
- Retention customization

## **C. Microsoft 365 Backup**

- Exchange
- OneDrive
- SharePoint
- Teams
- Unlimited retention

## **D. Disaster Recovery Planning**

- Quarterly DR reviews
- Test restores
- Documentation & runbooks

# **ADD-ON PRODUCTIVITY / CLOUD MANAGEMENT**

## **A. Microsoft 365 Administration**

- License management
- Conditional Access policies
- SharePoint/OneDrive support
- Secure configuration baselines

## **B. Vendor Management**

- Pine Peak manages
  
    - ISP
    - Phone systems
    - Printers/copiers
    - Specialty software vendors

# **OPTIONAL PREMIUM SERVICES**

## **A. vCIO / Strategic Leadership**

- Quarterly IT roadmap
- Cyber insurance guidance
- Budget planning
- Vendor contract review

## **B. Projects (Quoted Separately)**

- Firewall/WiFi upgrades
- Office moves
- Cloud migrations
- Server replacements

## **C. Compliance Readiness**

- Cyber insurance requirements
- PCI prep
- HIPAA technical review

 

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