Let’s say a customer wants to buy a product you know you have. But your website says it’s out of stock. Or worse — your store says it’s available, but when the customer shows up, it’s gone.
Sound familiar?
This disconnect is one of the most common — and costly — issues in retail. And it’s almost never an inventory problem. It’s a systems problem.
When inventory data isn’t unified across systems, it creates a frustrating customer experience and a logistical nightmare for your team:
This isn’t just annoying — it’s expensive. You lose sales, hurt customer trust, and add unnecessary friction to your operations.
Most retailers have separate inventory systems for each channel:
These systems may sync daily — or not at all. And when they do sync, it’s often slow, error-prone, or dependent on manual updates.
With Unified Commerce, inventory becomes one shared, real-time system:
This opens the door to:
At Pine Peak IT Solutions, we work with retailers to break down inventory silos and unify systems around a single source of truth. That includes integrating POS, eCommerce, ERP, and fulfillment tools — and making sure they talk to each other in real time.
As a Fractional CIO, I don’t just recommend fixes — I drive the strategy, vet the vendors, and own the execution.