So you’ve decided to break out of disconnected systems and start your Unified Commerce journey. Now what?
You don’t need to rip everything out and rebuild. The key is to move strategically, not reactively. Let’s talk about what the first 90 days can look like.
Before you make any changes, take a step back:
Map your current systems (POS, eComm, inventory, CRM, etc.)
Identify data gaps and duplicate records
Talk to your team — what’s frustrating them?
Clarify business goals: faster checkout? Better loyalty? Less manual entry?
Look at your customer journey from end to end
This phase is about clarity — not action. You’re looking for what’s broken, disconnected, or invisible.
With a clear view of your landscape, you can:
Score each issue based on cost, impact, and complexity
Identify low-hanging fruit (e.g. sharing customer data between POS and eComm)
Build a phased roadmap: what to fix, what to integrate, what to replace
Assign owners and accountability
You don’t need to solve everything at once. The goal here is progress, not perfection.
Now it’s time to act:
Begin implementing quick wins
Fix known blockers (e.g. duplicate SKUs, unreliable reporting)
Validate that new integrations are working properly
Track early metrics (time saved, error reduction, sales lift)
Communicate wins to your team
This is where momentum builds — and where skepticism starts to turn into buy-in.
At Pine Peak, I help retailers take meaningful steps toward Unified Commerce without overwhelming their team or budget. In just 90 days, we can:
Uncover the biggest areas of friction
Identify tools and workflows that are holding you back
Align your tech plan with your business goals
Deliver early wins that build trust and confidence
You don’t need to go it alone — or commit to some massive transformation project. Let’s make smart moves, together.
Pine Peak IT Solutions — Helping Retailers Get the Most From Their Tech.